This comprehensive program will prepare students to handle patient encounters, patient customer service, and other areas related to intake and the processing of a patient’s healthcare experience. Key topics include customer service, referral and transfer services, resource scheduling, patient check-in, admission, registration, revenue cycle and information systems, statistical reporting, customer satisfaction and retention, leadership and management, and other relevant topics. Depending upon a student’s professional experience level and other factors, this program meets the necessary requirements of a leading national certification examination – please call for more details.